ResQ vs. Ecotrak:
Why Brands Choose ResQ

Facilities management software that your team will actually love to use with 24/7 service to keep you up and running.

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Join many brands who have switched or picked ResQ over Ecotrak in the sales cycle

👌 tl:dr
Here’s why ResQ wins

Lightning-fast setup - Go live in as little as 2 weeks with QR tagging and hands-on help vs. Ecotrak's 45-90 day slog

A modern platform that actually works - ResQ easy-to-use functionality means your team will get work done within the software, rather than around it

Better repair outcomes - Trades love working with ResQ as our software and payments products streamlines their communications and gets them paid fast. Vendors love ResQ, with a 4x approval rating compared to other platforms

Real customer service - Have a Customer Success Manager who’ll be dedicated to your success. Access 24/7 support when any other issues come up

🥊 Feature-for-Feature: ResQ vs. Ecotrak

Feature

Ecotrak

Pricing
Flexible pricing options, quarterly terms available
Long term contracts
Onboarding
Live in 2-4 weeks, self-serve or full-service QR tagging
45-90 day manual process
Trade Providers
3,000+ verified trades, ratings and reviews available
Unvetted directory, no ratings
Trade Fees
No fees for inherited trade relationships. Value added services (e.g. getting paid faster) available to trades at a small fee, but entirely optional
Trades are charged a flat fee per invoice
Work Orders
Easy submission, real-time updates
Manual, often gets stuck in backlog
Asset Management
QR tagging, repair history at your fingertips
Clunky, incomplete history
Invoicing & AP
Consolidated, AI error catching, easy disputes
Error-prone, messy disputes
Spend Tracking
Real-time dashboards by location, category, asset
Difficult to use, complicated reporting
Support
24/7 with dedicated hospitality industry experts
Daytime hours only

Support that’s actually helpful, whenever you need something

Your emergency is our emergency. Because we're not just building great products – we're building lifetime relationships.

ResQ prides itself by displaying our number right on our website. Call us and you’ll get ahold of us in under 30 seconds.

🕝

 Round-the-clock support with 24/7 coverage ready to help

🧑‍💼

Your personal customer success manager who knows your business

☎️

 Quick-response teams available by phone and email whenever you need them

Above-and-beyond assistance whatever your problem (even where to find the best pizza in town) 

😎 Switching to ResQ is as Easy as 1, 2, 3

We make it simple and support you every step of the way.

1

Book a demo

Meet with our team so we can learn about your business and see how we can help.

2

Sign a contract

Let’s agree on the terms and get something in writing!

3

Get onboarded

We come out on site and asset tag your facilities in as fast as 2 weeks. You’ll start crushing repairs & maintenance in 2-4 weeks!

Hear from customers who switched

"ResQ makes repairs so much easier. The QR codes and app give total visibility. Invoices are simple. And the 24/7 support...chef's kiss!"
Jacob Campbell
Director of Facilities
"Choosing ResQ was a no-brainer. Setup was quick and painless, light years ahead of Ecotrak. Our team actually enjoys using ResQ to get repairs done now."
Terry Ubl
Vice President of Facilities

🙋Things You Were Afraid to Ask (But Shouldn't Be)

What if I have my own trusted providers?

No problem! You can easily add them to the ResQ platform at no cost. We're here to make your R&M process better, not limit your choices.

How does ResQ deliver value to the trades?

ResQ has built in software and payment products for the trades, which streamlines their communication with clients and gets them paid fast. As a result, vendors are motivated to do good quality work, as they know they can get paid fast.

What if I need help during onboarding?

We're with you every step of the way! From tagging equipment to training your team, our onboarding rockstars make sure you have a smooth ResQ launch.

What happens after I go live on ResQ?

The awesome service doesn't stop after kickoff. You'll have a Customer Success Manager and 24/7 support to ensure ResQ delivers massive value to your business. We're obsessed with your success.

Never lose another dollar to inefficient R&M operations

Connect today to see how ResQ's platform can help you.

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