ResQ vs. ServiceChannel:
Why Brands Choose ResQ
Ditch rigid contracts and hidden fees. Experience the modern platform that saves you money, onboards in weeks not months, and treats your trades like partners, not profit centers.
Here’s why ResQ wins
Transparent, flexible pricing - Quarterly or annual options without long-term contracts or surprise increases
Modern, responsive platform - Intuitive interface with minimal lag for a seamless experience
Trade-friendly approach - ResQ has no fees for inherited relationships and optional add on fees for value added benefits vs. ServiceChannel's 1.5%+ invoice charges
Real insights - Centralized invoicing enables you to get reliable data on spend and asset history
Rapid implementation - Operational in 2-3 weeks with streamlined QR tagging and personalized onboarding
Expert hospitality support - 24/7 assistance from dedicated in-house industry specialists
🥊 Feature-for-Feature: ResQ vs. ServiceChannel
ServiceChannel
Support that’s actually helpful, whenever you need something
Your emergency is our emergency. Because we're not just building great products – we're building lifetime relationships.
ResQ prides itself by displaying our number right on our website. Call us and you’ll get ahold of us in under 30 seconds.
Round-the-clock support with 24/7 coverage ready to help
Your personal customer success manager who knows your business
Quick-response teams available by phone and email whenever you need them
Above-and-beyond assistance whatever your problem (even where to find the best pizza in town)
😎 Switching to ResQ is as Easy as 1, 2, 3
We make it simple and support you every step of the way.
Book a demo
Meet with our team so we can learn about your business and see how we can help.
Sign a contract
Let’s agree on the terms and get something in writing!
Get onboarded
We come out on site and asset tag your facilities in as fast as 2 weeks. You’ll start crushing repairs & maintenance in 2-4 weeks!
Hear from customers who switched
🙋Things You Were Afraid to Ask (But Shouldn't Be)
Why doesn't ResQ offer Managed Services like ServiceChannel?
We don’t believe in getting in between you and your trades. ResQ’s platform is designed to be intuitive and user-friendly, eliminating the need for expensive managed services that ServiceChannel charges for. Our software works right out of the box with minimal training required, and you’ll have a dedicated Customer Success Manager with 24/7 support in case you run into any issues.
Unlike ServiceChannel's outsourced support, our team becomes an extension of yours – as Terry from Hai Hospitality noted, "We know that they're basically an extension of our team and become part of our family as well." With ResQ, you get all the support you need without paying extra for managed services that primarily compensate for a more complex platform.
How do ResQ's trade fees compare to ServiceChannel?
ServiceChannel charges trades 1.5% on invoices (up to 25% in some programs), which often get passed onto the customer. ResQ doesn't charge any fees for preferred relationships you bring onto the platform. Trades can opt-in to value added services like getting paid faster, which we charge a nominal fee for.
How does ResQ's pricing model differ from ServiceChannel?
ResQ offers flexible pricing options with quarterly or annual terms. At the same time, ServiceChannel typically requires long-term contracts with fees that increase yearly—sometimes as much as 12x, based on customer testimonials. Our pricing is transparent, with no hidden costs. This can result in significant savings, especially for growing brands.
What makes ResQ's user experience better than ServiceChannel?
ServiceChannel's app frequently has issues, with many complaints about lag and bugs. It's not user-friendly and requires extensive training. ResQ's software just works - it's intuitive, loved by users, and requires minimal training.
How does ResQ's customer support compare to ServiceChannel?
ServiceChannel's support is outsourced and can be difficult to understand. With ResQ, you'll have a dedicated Customer Success Manager who come from the hospitality industry. In addition, you'll have 24/7 support for any other issues that comes up.
What if our needs change during our contract period?
Unlike ServiceChannel's rigid long-term contracts, ResQ provides flexible terms that adapt as your business evolves. Whether you're adding locations, changing your service needs, or adjusting your budget, we collaborate with you to ensure your facilities management solution scales appropriately without unexpected cost increases.
Never lose another dollar to inefficient R&M operations
Connect today to see how ResQ's platform can help you.