Commercial Refrigeration & Ice Machines

Commercial Refrigeration & Ice Machine Repair Services

Walk-in, reach-in, prep table and ice machine repair, cleaning and maintenance for restaurants, bars and multi-location businesses. A confirmed time slot within 30 minutes, a technician on site within 24 hours, and 2-hour emergency response.

  • Confirmed time slot within 30 minutes
  • Technician on site within 24 hours, standard dispatch
  • 2-hour emergency response
Service Levels

Commercial repair that's fast and guaranteed

2-hr emergency response

When it can’t wait, a technician is on site within 2 hours, day or night.

24 hrs to a technician on site

A commercial repair technician at your facility within 24 hours, not days or weeks.

120-day labor warranty

The longest labor warranty in commercial repair, on every job.

Invoices sent within 24 hours of the site visit. Complete reporting with before and after photos.
Refrigeration & Ice Machine Services

Commercial refrigeration and ice machine services we provide

Emergency refrigeration repair

A walk-in losing temperature with a full load of product inside. We move fast to protect your inventory.

Ice machine repair

Low production, no harvest, leaks or error codes. We diagnose and repair the machine and bin.

Preventive refrigeration maintenance

Condenser coil cleaning, gasket and hinge checks, drain line clearing and temperature checks that head off failures.

Ice machine cleaning & descaling

Sanitizing on the manufacturer's recommended cycle, scale removal and filter changes that keep ice clear, safe and inspection-ready.

Compressor & component replacement

Compressors, fan motors, thermostats, defrost timers and controls, replaced with the right parts.

Diagnostics & site inspections

A full look at every cold unit and ice machine on site: condition, warranty status and what's likely to fail next, with a capital planning report.

Equipment

Refrigeration and ice equipment we service

Walk-in coolers
Walk-in freezers
Reach-in refrigerators
Reach-in freezers
Prep tables
Undercounter units
Display cases
Blast chillers
Modular ice machines
Undercounter ice machines
Ice dispensers
Nugget ice machines
Flake ice machines
Remote condensers
Ice bins
Water filtration systems
Warning Signs

When to call for refrigeration or ice machine repair

A few degrees of drift can cost you a walk-in full of product.

Unit won't hold temperature

Ice building up on evaporator coils

Water pooling under or around the unit

Compressor running constantly or cycling on and off

Door gaskets torn or not sealing

Ice machine producing less ice than usual

Cloudy, soft or bad-tasting ice

Slime or mold visible in the ice bin

Locations

Commercial refrigeration and ice machine service by city

ResQ Services commercial repair coverage map for New York City and the tri-state area.
Pricing

A smarter way to manage maintenance and repairs

Pay per service

ResQ Maintain

Planned maintenance plans

  • Scheduled PM built from your equipment list
  • Only the assets that actually fail
  • Timed to your hours, not ours
Monthly membership
ResQPlus

$250

/month per facility
  • $500 off monthly repairs
  • An asset register for every facility
  • Annual site inspection with a capital plan
  • 10% off planned maintenance
  • $3,000 in guaranteed savings a year
Fixed monthly coverage

ResQ Protect

One quoted monthly fee

  • Repairs become a fixed monthly cost
  • Quoted against your own equipment
  • No surprise invoices when something breaks
  • One number to budget for the whole year
Not ready for a plan? Book a one-time repair
FAQ

Commercial refrigeration and ice machine FAQs

How fast can you get a technician out for a commercial walk-in cooler or freezer that's down?

For emergencies, we aim to have a technician on site within 2 hours. A failing walk-in puts your inventory at risk, so we treat it as urgent. Call us and you'll have a confirmed arrival window within 30 minutes.

What commercial refrigeration equipment do you repair?

Walk-in coolers and freezers, reach-ins, prep tables, display cases, bar coolers and ice machines. We handle the full system, including compressors, condensers, evaporator fans, thermostats, door gaskets and refrigerant leaks.

Why is my commercial ice machine not making ice?

The most common causes are a clogged water filter, scale buildup, a frozen evaporator or a failed water inlet valve. Some can be fixed with a cleaning; others need a part replaced. A technician can diagnose it in one visit.

How much does commercial refrigeration repair cost?

We publish flat rates, so you know the price before anyone shows up. If the problem isn't fixed the first time, the second visit is free, and every repair carries a 120-day labor warranty.

How often should commercial refrigeration be serviced?

Most restaurants should have refrigeration and ice machines serviced every 3 to 6 months. Regular coil cleaning, gasket checks and descaling prevent the breakdowns that cost you a night of inventory.

Walk-in down or out of ice?

A confirmed time slot within 30 minutes. 2-hour emergency response.