Troubleshooting
Troubleshoot equipment before calling a vendor
Features of our troubleshoot equipment software
Ever wish you’d tried turning it off and on again? Troubleshooting walks you through the most common fixes for your issues -- before you submit your work order to a vendor.
Intelligent Steps
Access a comprehensive database of preloaded troubleshooting steps and tutorials, covering a wide range of common issues. With step-by-step AI-powered guidance, your team can swiftly diagnose and resolve problems, minimizing disruption to your operations.
Custom Tutorials
Tailor the troubleshooting process to fit your unique equipment and facilities. Whether it's HVAC systems, kitchen appliances, or plumbing fixtures, you can set custom steps specific to your needs, ensuring accurate and effective troubleshooting every time.
Build Good Processes
By empowering your team to handle troubleshooting internally, you can significantly reduce the need for costly vendor visits and service calls. Not only does this save you money in the short term, but it also helps prevent future issues by building in-house expertise.
FAQ
How do you troubleshoot equipment?
You troubleshoot equipment by starting with the simplest fixes first. Check if it's plugged in, look for tripped breakers, confirm settings are correct, or use troubleshooting software. Most equipment failures come down to basic issues like clogged filters, loose connections, or user error. Walking through these steps before calling a vendor can save you a service call fee for something your team could fix in two minutes.
What is troubleshooting software for facilities equipment?
Troubleshooting software guides your team through common fixes step-by-step before they submit a work order. It asks questions about symptoms, suggests checks like "Is the thermostat set correctly?" or "When did you last change the filter?", and only creates a vendor work order if the issue needs professional help. This reduces unnecessary service calls and helps your staff build confidence handling minor problems.
Why should I have my team troubleshoot before calling vendors?
You should have your team troubleshoot before calling vendors because service calls cost $150-300 minimum, even for five-minute fixes. If your team can reset a tripped breaker or swap a clogged air filter themselves, you save that money and get the equipment running faster. Over a year across multiple locations, those avoided calls add up to real budget savings you can redirect to equipment upgrades.
Can troubleshooting software be customized for my equipment?
Yes, you can set custom troubleshooting steps specific to your equipment and facilities. If you have a particular HVAC brand that always has the same quirk, or your pizza ovens need a specific sequence checked first, you can build that into the workflow. This means your troubleshooting guides get smarter over time as you learn what actually works.
What happens if troubleshooting doesn't fix the problem?
If troubleshooting doesn't fix the problem, the software creates a work order with all the troubleshooting steps already documented, so the vendor knows exactly what's been tried. This saves time on-site because the technician doesn't waste 20 minutes checking things you already ruled out. They can jump straight to diagnosing the real issue.