Strengthen and streamline your vendor relationships
Benefits of our R&M platform for vendors & vendor management
ResQ helps you improve your vendor management and selection process, by reducing return visits, improving accountability, and surfacing insights that help you choose who to work with.
Better Repair Quality
Minimize return visits and shoddy repairs with on-site sign-offs, visual documentation, and full conversation history, ensuring repairs are completed to your satisfaction the first time.
Happy Vendors
Vendors love ResQ, with a 4X approval rating compared to other platforms, due to the transparency and trust we help them build with their restaurant customers
Improved Accountability
Gain insight into crucial metrics about your vendors, such as arrival time, previous visit reviews, and vendor scores, enabling better vendor selection and management
FAQ
How does vendor management software improve repair quality?
Vendor management software improves repair quality by creating accountability through documentation. Vendors upload photos of completed work, get customer sign-offs on-site, and the full conversation history stays attached to the work order. If a repair fails two weeks later, you have a record of exactly what was done and can hold the vendor responsible for fixing it right.
Why do vendors prefer working through ResQ?
Vendors prefer working through ResQ because it doesn't make their job harder. Clear work orders with photos and equipment details, direct messaging instead of phone tag, faster payment processing, and simple mobile apps mean they spend less time on admin and more time fixing things. Happy vendors give your locations priority when you actually need them.
What vendor metrics should I track?
You should track arrival time versus scheduled time, completion rate on first visit, average cost compared to quotes, and customer ratings from your locations. If a vendor is always late, consistently needs return visits, or gets low ratings, the data tells you to find someone better. For good vendors, this same data proves they deserve more of your business.
How do I handle vendor performance issues?
You handle vendor performance issues by showing vendors specific examples rather than vague complaints. Pull up their last 10 work orders and show them they've been late 7 times, or needed callbacks on 40% of jobs. This makes performance conversations fact-based and gives them clear targets to improve, or justifies switching vendors if they don't.
Can I enforce preferred vendor lists?
Yes, you can set rules so certain work orders automatically go to your preferred vendors first. All HVAC work routes to your regular HVAC company, plumbing goes to your trusted plumber. This builds relationships with good vendors and prevents locations from randomly picking whoever's cheapest without considering quality or reliability.
How does ResQ reduce vendor return visits?
ResQ reduces vendor return visits by providing better upfront information so vendors show up prepared. They see equipment photos, model numbers, and specific symptoms before they leave their shop, so they bring the right parts and tools. On-site sign-offs and photo documentation make sure work meets standards before the vendor leaves, not after you discover it's still broken.
See what vendors have to say about ResQ
Happy vendors mean priority attention and better service for you.