Customer Stories

Comprehensive Platform Supporting Design Through Operations

Springbone discovered ResQ while searching for a better way to organize facility management information and found a platform that exceeded their expectations for both user experience and comprehensive support.

Centralized Information Management

ResQ transformed Springbone's fragmented data into a unified system providing complete visibility across all locations and projects.

Since we've been using ResQ in Springbone operations, we've seen a lot of improvements from having everything centralized. So all of the information from our warranty information to the purchase history of when we first got the information, everything, including the history of what the repairs have been for each piece of equipment has been very helpful.

Streamlined Work Order Process

The platform eliminated the time-consuming process of tracking issues through text messages and emails, replacing it with an intuitive system that takes seconds to use. "Having tags all across the equipment is very easy for them to just log a ticket. It takes just 30 seconds to log an issue and then really get back to focusing on the customer experience and their teams."

Large-Scale CapEx Project Support

Perhaps most significantly for Springbone's growth plans, ResQ demonstrated capabilities beyond routine maintenance by supporting complex capital projects and facility buildouts.

Recently, we heard that ResQ was able to help us with large CapEx projects. We have a large number of build outs coming, a large number of stores that are coming, and we're very excited for the growth of the company.

ResQ's project support includes sourcing general contractors, subcontractors, and specialized trades for electrical, plumbing, and HVAC work—essentially providing turnkey project management capabilities.

Quality Vendor Network with Built-in Advocacy

When Springbone encountered major plumbing issues during their commissary space move in Brooklyn, ResQ's vendor sourcing and advocacy proved invaluable. David mentioned: "We recently moved into a new commissary space in Brooklyn, and we encountered some major plumbing issues throughout the facility. And so we've relied on ResQ to source a contractor to help us who specializes in plumbing and really resolve that issue. ResQ helping us with that project was a big relief off of our back, and allowed us to really get the process going to move into our new commissary space."

The contractor ResQ sourced was able to identify root causes, understand the facility's unique requirements, and work through solutions while maintaining the high-quality standards Springbone demands.

Results

Operational Efficiency and Time Savings

The transformation from manual processes to ResQ's integrated platform has delivered substantial time savings across the organization.

The general managers and the service managers at our stores really love using ResQ because it just keeps everything so organized for them. They're able to reference everything very quickly on the history of a project or what's going on with a piece of equipment.

This efficiency gain allows store teams to maintain focus on customer experience rather than administrative tasks, directly supporting Springbone's commitment to service excellence.

Strategic Equipment Management

The platform's comprehensive tracking capabilities enable strategic decision-making about equipment maintenance, replacements, and upgrades based on historical performance data."Being able to strategically say, hey, this piece of equipment has had these issues in the past, and we've done this repair. We've had 4 or 5 repairs over a certain length of time allows us to kind of have more strategic information on maybe we need to switch to a different brand of equipment."

Quality Partnership Alignment

ResQ's commitment to high standards aligns perfectly with Springbone's operational philosophy of excellence in all aspects of their business.

Since we hold ourselves to such a high standard, we do the same thing with our partners, whether it's vendors or different software platforms. And so ResQ really falls well into that mentality. ResQ holds themselves to a high standard. We hold them to a high standard. And they've delivered.

Conclusion

Springbone Kitchen's partnership with ResQ demonstrates how the right facilities management platform can support every stage of restaurant operations, from initial design and construction through daily maintenance and strategic equipment decisions. By replacing manual spreadsheets and fragmented communications with a comprehensive, user-friendly system, ResQ has enabled Springbone to focus on what matters most: delivering exceptional customer experiences with the highest quality ingredients.

The partnership particularly shines in supporting complex projects and expansion initiatives, providing the operational foundation necessary for ambitious growth while maintaining the quality standards that define the Springbone brand.

"I would say ResQ can support you for the whole operation, from starting a restaurant and really having that architectural design phase all the way through the build out process, and then utilizing it for repairs and maintenance and upkeep once the restaurant is up and running."

For restaurant operators seeking to eliminate administrative friction while maintaining rigorous quality standards, Springbone's experience illustrates how strategic technology partnerships can transform facilities management from a time-consuming necessity into a competitive advantage.