Customer Stories

How ResQ's Value-Added Solutions Powered Top Lock's National Expansion Across All 50 States

Key Successes

5-8

daily work orders directly through the platform

10-15

hours per week saved through AI automation

53 days faster

in time to get paid

Company Background

Top Lock is a national locksmith and electronic security company serving clients in the retail, hospitality, and healthcare verticals. Since partnering with ResQ three years ago, they've transformed from a regional player into a coast-to-coast operation handling 35-50 work orders daily across all 50 states.

Challenge

Top Lock's national expansion created operational nightmares that threatened to derail their growth across all 50 states.

Platform Chaos and Communication Breakdown

"We use other facility maintenance platforms. We have to because customers are going to use what they choose," explains CEO Matt. Managing multiple platforms with different processes created inconsistency and communication barriers. "In our business, communication is key," yet they were forced through intermediaries and clunky systems that created delays.

Administrative Time Drain

With 35-50 daily work orders, manual invoice creation was crushing their efficiency. "It's very, very, tedious, tedious work to transcribe notes and formulated into a, you know, a professional looking invoice," describes Max, CEO of operations.

Cash Flow Crisis

The biggest threat wasn't finding customers - it was getting paid. "One of the one of the biggest pain points, if not the biggest, for us as vendors, is the period of time between when we complete a job and when we get payment for that job," Matt explains. Payments stretched to 60+ days, strangling growth capital.

Limited Market Visibility

Despite their expertise, Top Lock struggled with visibility. "We are a national company now, but we didn't start as a national company. We grow. And part of that growth is getting those opportunities to be seen," Max notes.

Solution

Streamlined Operations That Actually Work for Vendors

What immediately set ResQ apart was its vendor-centric design philosophy. While other platforms treated trades businesses as an afterthought, ResQ recognized that vendor success directly translates to customer satisfaction.

"What ResQ does is it enables us to have a much simpler experience, a much more streamlined experience, our ability to speak directly with a customer is made significantly easier through online, you know, mobile, mobile messaging, communication," explains Matt. "You know, in our business, communication is key."

The platform's intuitive design meant Top Lock could onboard their entire team quickly: "All of it is very user friendly and simple that we can show our staff this is how you do it."

Payments: Solving the Industry's Biggest Pain Point

Cash flow challenges plague the trades industry, with standard payment terms often extending well beyond 30 days. ResQ's payments solution revolutionized Top Lock's financial operations in two ways:

Fast Track Payments: "ResQ will guarantee us payment upon our in our on our invoicing within seven days based on, a small percentage," explains Matt.

Comprehensive Collections: Beyond ResQ-managed accounts, PayQ now handles Top Lock's entire accounts receivable: "What ResQ did was they went one step further with that and are now have now offered a way to pay to for us to take accounts not only that are managed the ResQ. They will take our non managed ResQ accounts and offer us a solution for the, accounts payable part of our business."

Nora: AI That Actually Saves Time

ResQ's AI tool, Nora, addresses one of the most tedious aspects of trades work - converting job site notes into action.

The impact is significant: "At least 10 to 15 admin hours. I mean, it's very, very, tedious, tedious work to transcribe notes and formulated into a, you know, a professional looking invoice. And Nora just takes that away."

Growth Tools That Work

ResQ's vendor profile features help trades businesses scale by improving visibility: "We are a national company now, but we didn't start as a national company. We grow. And part of that growth is getting those opportunities to be seen," says Max. "ResQ has hit on a growing point, which is that in order to get more work, you have to try to obtain more opportunities."

"By creating a profile, it's giving us the platform to do exactly that. It's giving us the opportunity to be seen and heard."

Results: National Growth Powered by the Right Partnership

Since partnering with ResQ, Top Lock has achieved remarkable scale:

Daily Operations: 35-50 completed work orders per day across all 50 states
ResQ Impact: 5-8 daily work orders directly through the platform
Administrative Savings: 10-15 hours per week saved through AI automation
Payment Acceleration: From 60+ days to 7-day guaranteed payments
National Reach: Complete coast-to-coast coverage enabled by platform growth tools

"ResQ has really been a true part of our national growth big time. You know, this growth started about three years ago when we signed on with ResQ. And it's just been a great, great, a great partnership," reflects Max.

What makes ResQ different isn't just the technology - it's the recognition that vendor success and customer satisfaction are inextricably linked.

"Between Nora and payment solutions, Top Lock can go into the next phase of our business with the knowledge that we have an operating platform that understands our business and understands the growth that we want to take, and they're going to help us take the growth."